Innovation is no end in itself
The aim is a frictionless care experience along the patient pathway, the consumer experience, and the emotional and psychosocial dimensions. For the patients and the care teams.
Christina Triantafyllou, Head of Improving Patient Experience
Patients are becoming healthcare consumers
Improving the patient experience will require a joint effort
Humanizing healthcare has multiple investigation possibilities. As a healthcare provider, we offer a single point of impact. At UX, we’re therefore developing a patient layer that accompanies our user-centered design process to enhance the quality and experience of our products and services.
Alexandra Zahn, Humanizing Healthcare Design & Senior Key Expert User & Patient Experience
A frictionless experience for patients
The future of the healthcare experience lies in taking all human aspects into consideration: physical condition, thinking, behavior, and emotions.
Isabel Nieto Alvarez, Senior Key Expert on Improving Patient Experience
NRC Health (2020). 2020 Healthcare Consumers Trends Report. Lincoln. Retrieved August 5, 2021, from https://nrchealth.com/resource/2020-healthcare-consumer-trends/
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3 Youssefzadeh, S.et al.Reduction of adverse events in MRI of the breast by personal patient care. Clin. Radiol. 52, 862–864 (1997).