Traveling over dusty roads to repair a CT scanner
A defective CT system is always an inconvenience. At the beginning of the pandemic, when an indispensable diagnostic device and our service technician were 1,300 kilometers apart, it could have ended in disaster. But our Brazilian colleague David Murray took charge of the situation.
We wanted to have the equipment up and running as soon as possible, because the CT equipment was one of the pillars for diagnosis at the beginning of the pandemic and several patients needed it.
David Murray, Customer Service Engineer in Belém, Brazil
On the road to Santarém
Overcome challenges
Impressions from David's travel
We feel that every effort dedicated to the service was rewarded.
David Murray, Customer Service Engineer in Belém, Brazil